Open to opportunities

Francisco Silva

@franciscosilva4

Message

Customer care and technical support professional with digital marketing and client outreach experience.

Portugal

Message

What I'm looking for

I’m looking for a role where I can combine customer care and technical problem-solving, using clear communication and CRM to retain customers, while contributing to lead generation and digital campaigns in a collaborative team.

I thrive in fast-paced customer environments, from Retentions work focused on “Negotiate with customer” to diagnosing and resolving faults as a “Technical Support Agent at MEO.” I use clear, effective communication to de-escalate issues and drive results.

I also bring hands-on digital growth experience as a “Digital Marketing Freelancer,” including “Client Outreach via cold calls,” “Social media Management,” and the “Creation of Social media posts and ads.” My approach is lead-focused and results-oriented, with strong proactivity and self-management.

Across roles, I’ve developed problem-solving habits, negotiation techniques, and “Customer care” ownership—supported by practical tools like “Microsoft office” and “CRM.” I’m known for being reliable, punctual, and able to organize work with care, from client conversations to stock handling.

Experience

Work history, roles, and key accomplishments

Current

Warehouse Assistant

Current

Clan

Nov 2025 - Present (7 months)

Assisted with warehouse operations including unloading deliveries and organizing stock for efficient availability. Supported store repositioning and inventory readiness tasks.

Warehouse operations Store Repositioning Team Support

Current

Digital Marketing Freelancer

Current

Freelance

Nov 2022 - Present (3 years 7 months)

Performed client outreach via cold calls and delivered social media management by creating posts and ads. Supported lead generation and ongoing client engagement through content planning and execution.

Cold Calling Lead Generation Social Media Management Content Creation Self Management

Customer Retentions Agent

Virgin Media

Jan 2024 - Sep 2025 (1 year 8 months)

Negotiated customer retention cases and handled customer care inquiries to resolve issues and maintain customer satisfaction. Managed interactions using customer service procedures and documentation.

Customer Retention Customer Care Negotiation CRM Conflict Resolution Microsoft Office

Technical Support Agent

MEO

Jan 2022 - Feb 2023 (1 year 1 month)

Diagnosed and resolved customer faults via a call center environment. Provided troubleshooting guidance and ensured customers received clear next steps to resolve issues.

Technical Troubleshooting Call Center Support Customer Care Problem Solving Communication CRM