Francisco Filgueiras

Managed inbound customer support calls for the municipality, handling citizen queries, complaints, and service requests. Served as a primary point of contact between citizens and municipal departments while maintaining calm communication in a high-volume telephone environment.

Performed data entry, record management, and administrative tasks using the OBM platform. Managed financial and administrative components with accuracy and supported internal operations across municipal departments.

Managed customer orders and operated multiple station roles, including drive-thru, in a fast-paced environment. Demonstrated adaptability by rotating across roles as required to maintain service flow.

Advised clients throughout the property buying and selling process, supporting end-to-end guidance. Built prospecting, communication, and relationship skills through certified training in negotiation, client management, and compliance topics.

Managed front desk operations including guest check-in/check-out, reservations, and telephone enquiries. Delivered attentive, professional customer service in a hospitality environment.

Set up and dismantled glamping structures at festivals across Portugal. Coordinated warehouse logistics, truck loading, and on-site team operations to support event readiness.

Managed and coordinated activities for a youth group, supporting planning and group operations. Developed leadership, communication, and organisational skills through ongoing facilitation of activities.

Operated the checkout in a high-traffic retail environment, handling transactions with accuracy and customer focus. Provided consistent customer service during busy periods.

Earned real estate certifications including negotiation, client management, NLP in sales, and anti-money laundering compliance.

Completed a communication seminar covering verbal, non-verbal, and written communication.

Completed a 46-hour paid digital advertising course covering campaign strategy, audience targeting, and performance analysis.

Completed secondary education at the 12º Ano level.