Faith Matt

I am a dedicated customer service professional with extensive experience in managing customer inquiries, policy updates, claims, and electronic archiving. My proficiency in handling administrative processes using IT tools has enabled me to deliver exceptional service through both verbal and written communication. Known for my proactive and diplomatic approach, I excel in solving customer needs and thrive in team-oriented environments while ensuring customer satisfaction.

In my recent role as a Customer Representative at EF Telecommunications, I assisted customers via phone and chat, efficiently resolving inquiries and managing complaints. My experience includes processing policy updates, cancellations, and payment details, ensuring professional and timely communication. Additionally, I have worked as a Logistics Operation Assistant at Mytheresa, where I prepared and processed shipping documents for luxury items and managed electronic document archiving using ERP and FCI systems.