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AM@andream
Experienced operations leader driving process efficiency and team success.
United StatesAs an operations manager with over 5 years of experience, I excel in transforming ambiguity into actionable strategies. My career has been marked by a commitment to driving process efficiency and developing high-performing teams. I pride myself on my ability to bridge strategy and execution, ensuring that operational goals align with broader business objectives.
In my current role as Customer Experience Manager at RH Outlet, I have successfully led initiatives that reduced operational errors by 35% and increased efficiency by 30%. My hands-on approach to leadership fosters a results-driven culture, and my focus on customer experience has driven a 15% increase in satisfaction. I am passionate about creating systems that scale effectively while maintaining a people-first approach.
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Work history, roles, and key accomplishments
RH Outlet
Sep 2022 - Present (3 years 2 months)
Led team performance through strategic scheduling, task delegation, and coaching, fostering a high-performing, results-driven culture. Partnered with senior leadership to design scalable systems, reducing errors by 35% and increasing operational efficiency by 30% within six months. Introduced and executed customer experience initiatives that enhanced engagement, streamlined service interactions, a
Alexis Bittar
Jul 2021 - Jan 2022 (6 months)
Drove a 5-store recruitment initiative, surpassing hiring goals by 110% within 4 months through innovative hiring strategies. Mentored and coached store managers on best practices for team leadership and operational excellence, fostering a culture of accountability and continuous improvement. Integrated Agile methodologies into onboarding programs, enhancing customer experience and driving a 15% i
Lilly Pulitzer
Mar 2019 - Mar 2020 (1 year)
Facilitated daily stand-ups, weekly check-ins, and monthly all-staff meetings for a team of 15+, enhancing alignment and reducing store project delays by 20%. Designed customer-focused merchandising strategies that improved product placement and enhanced the overall shopping experience. Collaborated with visual leadership to redesign floorsets using customer feedback and KPI reporting, driving a 2
Degrees, certifications, and relevant coursework
Certificate, Data Analytics
Completed the Google Data Analytics certificate program, gaining proficiency in data analysis tools and techniques.
Certificate, Project Management
Completed the Google Project Management certificate program, developing skills in project planning, execution, and management.
Software and tools used professionally
United StatesYou can contact Andrea and 90k+ other talented remote workers on Himalayas.
Message Andrea
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