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Shereen Fustok

@shereenfustok

Message

Operations and customer experience specialist driving process improvement.

United States

Message

What I'm looking for

I seek roles where I can improve operations and customer experience through cross-functional collaboration, process optimization, and data-driven decision-making, with opportunities for measurable impact and growth.

I am an operations and customer experience specialist with proven success improving efficiency, reducing costs, and elevating customer satisfaction across retail and e-commerce environments. At lululemon I coordinated North America channel efforts, implemented process improvements that cut project turnaround time by 25%, and reduced area expenses by 5% while increasing operational efficiency and engagement.

I bring hands-on experience with Zendesk, Gladly, NetSuite, Shopify, and SnapFulfil, plus analytics-driven marketing experience from my graduate work and consulting for Boost Therapeutic Innovations. I prioritize cross-functional collaboration, measurable results, and scalable processes to support growth and customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Area Operations Specialist

Current

Lululemon

Dec 2022 - Present (2 years 9 months)

Spearheaded coordination for the North America Channel Team, increasing operational efficiency by 20% and reducing project turnaround time by 25% while cutting area expenses 5% through budget optimization.

Operations Management Event Coordination Budget Management Process Improvement Cross Functional Collaboration ROI Analysis Project Tracking Stakeholder Management

Seasonal Customer Experience Associate

BaubleBar

Aug 2022 - Nov 2022 (3 months)

Managed 90+ customer tickets daily via Zendesk, improved customer satisfaction by 25% through issue resolution and cross-functional collaboration, and met sales targets via cross-selling and upselling.

Customer Support Zendesk NetSuite Shopify SnapFulfil Upselling Cross Functional Collaboration Ticketing

Customer Experience Coordinator

The Yes

Nov 2021 - Jul 2022 (8 months)

Developed tracking processes that improved response efficiency and achieved an 85% improvement in team response rate while resolving 50+ daily inquiries using Gladly and Shopify.

Customer Experience Gladly Shopify Issue Tracking Cross Functional Partnership Response Rate Optimization

Marketing Analyst

University of Florida

May 2022 - Jun 2022 (1 month)

Produced a comprehensive marketing strategy and branding assets for Boost Therapeutic Innovations, forecasted five-year marketing ROI, and identified market trends to inform positioning and communications.

Marketing Strategy Branding Market Research Forecasting ROI Analysis Communication Logo Design

Legal Assistant

Marcus & Pollack LLP

Jul 2018 - Jul 2021 (3 years)

Optimized organization and security of 10,000+ files, implemented a retainer tracking system, managed court filings and logistics, and supported senior leadership with administrative and financial tasks.

Records Management document preparation Calendar Management Court Filing