Open to opportunities

Ashlea Torres

@ashleatorres

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Operations and client-experience leader driving profitability, HR excellence, and high-performing retail teams.

United States

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What I'm looking for

I seek roles combining operations, client experience, and HR leadership where I can drive profitability, develop teams, and improve processes in a collaborative culture.

I am a strategic, results-driven operations and client experience leader with 20+ years in retail management, human resources, benefits administration, accounting, and team leadership. I blend data-driven decision making with creative styling expertise to improve operational performance and client satisfaction.

Throughout my career I have led teams of up to 45+ employees, managed HR operations for 900–1,000+ staff, and consistently driven sales growth and profitability—achieving top district rankings and notable year-over-year increases. I have hands-on experience with P&L oversight, payroll, benefits administration, compliance, vendor management, and training program development.

I excel at building strong client relationships, coaching and developing teams, and executing projects end-to-end—from design and merchandising to benefits reconciliation and reporting. I bring a pragmatic, client-focused leadership style that prioritizes measurable results and sustainable operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior Stylist

Current

Stitch Fix

Nov 2016 - Present (9 years 4 months)

Style 100+ clients weekly with personalized wardrobe selections, maintaining above-average performance metrics and contributing to hiring, onboarding, and peer coaching to improve team performance.

Client Styling Client Retention Written Communication Coaching Interviewing Onboarding

Lead Designer / Owner

Torres Design Group

Mar 2016 - Jan 2018 (1 year 10 months)

Led residential remodeling and staging projects end-to-end, managing contractors, budgets, vendor sourcing, and accounting to increase property market value and secure recurring engagements.

Interior Design Project Management Contractor Management Budgeting Sourcing Client Consulting Accounting

Benefits Manager

OakBend Medical Center

Sep 2011 - Dec 2015 (4 years 3 months)

Managed full benefits administration for 1,000+ employees, overseeing enrollment, claims, payroll deductions, renewals, and compliance with FMLA, OSHA, DOL, and state regulations while reconciling benefit-related accounting.

Benefits Administration Payroll Reconciliation Claims Processing HRIS Plan Administration

Store Director

Sephora

Sep 2011 - Sep 2012 (1 year)

Directed store operations, sales, staffing, payroll, inventory, and merchandising standards to drive client experience and operational performance.

retail management Inventory Control Merchandising Sales Performance Client Experience Forecasting

Store General Manager

Ann Taylor

Nov 2009 - Sep 2011 (1 year 10 months)

Led 45-person team to achieve #1 district profitability and grew net sales by 19% YoY through improved conversion, merchandising, and staff training while managing P&L and HR functions.