And ima-Obong Davis

At HeyKara Tech/Logistics Enterprise, I manage 150+ customer inquiries and support requests weekly across phone, email, live chat, and messaging platforms. I reduced average response time by 40% through workflow optimization and improved ticket management.

I coordinate customer onboarding, account setup, documentation verification, issue resolution, and proactive follow-up. I maintain accurate customer records and case histories in Salesforce, HubSpot, Zoho CRM, and Freshdesk while supporting retention and SLA performance.

I also lead and supervise a team of 17 employees, produce customer service reports, and collaborate remotely using Slack, Zoom, Microsoft Teams, Google Workspace, and Trello.

Previously at JoeFabs Communications, I managed 50+ weekly customer interactions and improved workflow efficiency by 20% through process improvements and stronger case tracking. I communicate fluently in English and French and bring administrative support experience to every customer interaction.