Looking for a job

Uche Chinwe Nnaji

@uchechinwennaji

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I resolve high-volume customer issues across phone, email, chat, and CRM systems.

Nigeria

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What I'm looking for

I'm looking for a remote customer support, customer experience, or customer success role where I can resolve customer issues across phone, email, chat, and CRM systems while delivering strong CSAT, SLA, and first-contact-resolution outcomes.

At Glo-1, I managed 100–250+ customer interactions daily across phone, email, and live chat while maintaining 98%+ SLA compliance. I maintained 95%+ CSAT and achieved 90%+ First Contact Resolution through empathetic, timely support.

I keep customer records accurate in HubSpot, Salesforce, Zendesk, and Zoho CRM, assess customer needs, explain products and policies, and coordinate escalations with Technical Support and Operations.

Previously at Airtel, I engaged customers and prospects through phone, email, and chat, turning needs into sales and service opportunities while maintaining accurate follow-up and activity records in CRM systems.

Experience

Work history, roles, and key accomplishments

Customer Support/Experience Specialist

Glo-1

Jan 2024 - Aug 2026 (2 years 7 months)

Provided professional customer support via phone, email, and live chat, managing 100–250+ customer interactions daily while maintaining 98%+ SLA compliance. Maintained 95%+ CSAT and achieved 90%+ First Contact Resolution.

HubSpot Salesforce Zendesk Zoho CRM Live Chat Email Support Phone Support CRM Management Customer Satisfaction First Contact Resolutions Escalation Management Problem Solving Communication Skills

Chat Support/Customer Engagement Specialist

Airtel

Jul 2020 - Dec 2023 (3 years 5 months)

Handled customer inquiries and converted customer needs into sales and service opportunities while maintaining a high level of customer satisfaction. Engaged prospects through phone, email, and chat to recommend suitable products and service upgrades.