Open to opportunities

Atinuke Kareem

@atinukekareem

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Customer Success specialist focused on driving retention and exceptional customer experiences.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can use CRM expertise to improve retention, streamline workflows, and deliver empathetic, compliant support while growing into broader success or CRM administration responsibilities.

I am a Customer Support and Success Specialist with hands-on experience managing high-volume inbound and outbound communications, CRM management, and client relationship optimization. I consistently deliver high first-contact resolution and strong CSAT by combining empathy, process optimization, and data-driven insights.

My background includes using Salesforce, Pressone, and ZohoDesk to document interactions and generate service insights, reducing resolution time and improving retention. I am passionate about helping customers achieve financial stability through accurate information verification, compliance-focused workflows, and proactive communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative

Current

Squareme Nigeria Technologies Limited

Nov 2024 - Present (1 year 7 months)

Managed 100+ daily inbound and 3,000+ monthly outbound interactions, achieving 85% first-contact resolution and 90%+ CSAT while improving resolution time by 20% through cross-functional process changes.

Salesforce PressOne Customer Support First Contact Resolutions CSAT Data Analysis Compliance

Virtual Administrative Assistant

Ciad Fabric Enterprises

Mar 2023 - Aug 2024 (1 year 5 months)

Maintained CRM and Google Workspace records, reduced scheduling conflicts by 30% through workflow automation, and improved operational response time via structured documentation and reporting.

Google Workspace CRM Management Scheduling Data Integrity Reporting Communication Trello Jira

Engineering Intern

NTA

Apr 2022 - Sep 2022 (5 months)

Supported engineering documentation, quality control, and data management, strengthening analytical and problem-solving abilities through diagnostics and reporting tasks.

Documentation Quality Control Data Management Reporting Diagnostics Analytical Skills

Education

Degrees, certifications, and relevant coursework

Kwara State University

Bachelor of Science, Physics and Materials Science

2019 - 2023

Grade: 2.78/4.00

Completed a Bachelor of Science in Physics and Materials Science, focusing on core physics concepts and materials characterization; graduated with a Second Class Lower degree.