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AK@atinukekareem
Customer Success specialist focused on driving retention and exceptional customer experiences.
NigeriaI am a Customer Support and Success Specialist with hands-on experience managing high-volume inbound and outbound communications, CRM management, and client relationship optimization. I consistently deliver high first-contact resolution and strong CSAT by combining empathy, process optimization, and data-driven insights.
My background includes using Salesforce, Pressone, and ZohoDesk to document interactions and generate service insights, reducing resolution time and improving retention. I am passionate about helping customers achieve financial stability through accurate information verification, compliance-focused workflows, and proactive communication.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Squareme Nigeria Technologies Limited
Nov 2024 - Present (1 year)
Managed 100+ daily inbound and 3,000+ monthly outbound interactions, achieving 85% first-contact resolution and 90%+ CSAT while improving resolution time by 20% through cross-functional process changes.
Ciad Fabric Enterprises
Mar 2023 - Aug 2024 (1 year 5 months)
Maintained CRM and Google Workspace records, reduced scheduling conflicts by 30% through workflow automation, and improved operational response time via structured documentation and reporting.
NTA
Apr 2022 - Sep 2022 (5 months)
Supported engineering documentation, quality control, and data management, strengthening analytical and problem-solving abilities through diagnostics and reporting tasks.
Degrees, certifications, and relevant coursework
KUBachelor of Science, Physics and Materials Science
2019 - 2023
Grade: 2.78/4.00
Completed a Bachelor of Science in Physics and Materials Science, focusing on core physics concepts and materials characterization; graduated with a Second Class Lower degree.
Software and tools used professionally
NigeriaYou can contact Atinuke and 90k+ other talented remote workers on Himalayas.
Message Atinuke
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