Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@atinukekareem
Customer Success specialist focused on driving retention and exceptional customer experiences.
I am a Customer Support and Success Specialist with hands-on experience managing high-volume inbound and outbound communications, CRM management, and client relationship optimization. I consistently deliver high first-contact resolution and strong CSAT by combining empathy, process optimization, and data-driven insights.
My background includes using Salesforce, Pressone, and ZohoDesk to document interactions and generate service insights, reducing resolution time and improving retention. I am passionate about helping customers achieve financial stability through accurate information verification, compliance-focused workflows, and proactive communication.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Squareme Nigeria Technologies Limited
Nov 2024 - Present (1 year)
Managed 100+ daily inbound and 3,000+ monthly outbound interactions, achieving 85% first-contact resolution and 90%+ CSAT while improving resolution time by 20% through cross-functional process changes.
Ciad Fabric Enterprises
Mar 2023 - Aug 2024 (1 year 5 months)
Maintained CRM and Google Workspace records, reduced scheduling conflicts by 30% through workflow automation, and improved operational response time via structured documentation and reporting.
NTA
Apr 2022 - Sep 2022 (5 months)
Supported engineering documentation, quality control, and data management, strengthening analytical and problem-solving abilities through diagnostics and reporting tasks.
Degrees, certifications, and relevant coursework
Bachelor of Science, Physics and Materials Science
2019 - 2023
Grade: 2.78/4.00
Completed a Bachelor of Science in Physics and Materials Science, focusing on core physics concepts and materials characterization; graduated with a Second Class Lower degree.
Software and tools used professionally
You can contact Atinuke and 90k+ other talented remote workers on Himalayas.
Message AtinukeUbokobong Emmanuel
Administrative Secretary, Nigerian Red Cross Society
Onyeka Mordi
Customer Support Executive, Codar Technologies
Shirley Mberede
Customer Success Representative, Lasho Gaming
Ademola Oguntayo
Customer Success Associate, Nomba Financial Service
Stanislaus User
Customer Support Representative, Swissgarde Company
Blessing Otokiti
Client Success Manager, African Climate Storytelling Fellowship
Nathaniel Overen
Customer Service Representative, ARM Pension Managers
Yusuf Yusuf
Customer Service Representative, Adeoti Limited Liability Company
Eze Samuel
Freelance Customer Support, Upwork & Direct Clients
Yetunde Olutunji
Administrative Assistant, IStudyWorld