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MaryJane Ogbe

@maryjaneogbe

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Customer Support Specialist focused on turning challanges into positive customer experience.

Nigeria

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What I'm looking for

I’m looking for a customer success or customer support role where I can manage and respond to client inquiries and complaints, improve retention and satisfaction, use CRM data for effective follow-ups, and contribute to measurable service improvements within a remote team.

I am a customer support specialist, with hands-on experience managing high-volume inbound and outbound calls, email, and live chat support. I focus on resolving customer issues efficiently while maintaining strong first response times, CSAT, and customer retention. I’m experienced in tracking and prioritizing tickets, managing SLAs, identifying recurring issues, and using every customer interaction as an opportunity to build trust and strengthen the brand.

I’m comfortable working with CRM and support platforms including HubSpot, Zendesk, and other CRM tools to manage customer records, document interactions, track tickets, and maintain accurate customer data. I also use support metrics and customer feedback to identify gaps, reduce churn, improve processes, and deliver a more consistent customer experience.

I work well in remote environments, where clear communication, accountability, and proactive problem-solving are essential. My goal is to make support efficient for the business and genuinely helpful for the customer.

Experience

Work history, roles, and key accomplishments

Customer Success & Retention Specialist

Kayode Iyanda & Associates

Jan 2024 - Jan 2026 (2 years)

Managed relationships for residential and commercial clients, achieving a 95% satisfaction rate and maintaining 100% accurate CRM records. Improved first response rate to 85% and reduced rent arrears through weekly client meetings and tailored payment plans.

Customer Support Specialist

Rebekkah Pharmaceuticals

Jan 2022 - Jan 2023 (1 year)

Achieved 95% customer satisfaction by resolving client inquiries and following up to confirm issue closure. Increased repeat orders through personalized check-ins and reduced average delivery time from 5 to 3 days by collaborating with sales and logistics teams.

Junior Research Assistant

JB Farms

Jan 2021 - Jan 2022 (1 year)

Improved report accuracy by 20% by verifying data from 5 sources and applying consistent formatting standards. Reduced survey turnaround time by 25% by streamlining data collection through optimized workflows and digital tracking tools.