Amulya Thummala

I’m a customer-focused Customer Support Executive with 3+ years of experience in customer support and client servicing. I help clients onboard smoothly, understand products, and get timely resolutions across phone and email—staying calm, empathetic, and detail-oriented even under pressure.

At Funngro, I guided new clients through onboarding and served as the first point of contact for client inquiries. I troubleshot issues, collaborated with internal teams to drive resolution, and educated clients on updates, features, and best practices.

I’m known for keeping CRM documentation accurate and compliant while maintaining strong long-term client relationships. I collected and reported client feedback for continuous improvement, and I consistently worked toward service targets, including response time and satisfaction metrics.

Previously, at The Omnijobs as a Business Development Associate, I supported lead generation through cold/warm calling, booked demos, and built relationships through clear communication. I closed sales, prepared management reports, and earned recognition as Top Performer of the Month—strengthening my problem-solving skills and handling escalations effectively.