janavi kharga
@janavikharga
I resolve customer issues efficiently across phone, email, and CRM systems.
IndiaWhat I'm looking for
At Concentrix, I handled 50+ customer interactions daily across phone and email, resolving inquiries, complaints, and service issues while maintaining service quality.
I documented cases accurately in Salesforce and ServiceNow, escalated complex issues to the right teams, and worked toward KPIs including resolution time and customer satisfaction.
Earlier, at Emporis Organisation, I engaged potential supporters through telesales to promote UNICEF's child welfare initiatives, building relationship-building, persuasion, and customer communication skills. I'm seeking a remote customer support, customer service, email support, or customer experience role.
Experience
Work history, roles, and key accomplishments
Handled 50+ customer interactions daily via phone and email, resolving inquiries and complaints while documenting cases in Salesforce and ServiceNow. Consistently met KPIs for resolution time and customer satisfaction, and escalated complex issues to appropriate teams.
Education
Degrees, certifications, and relevant coursework
Brindavan College, Bangalore City University
Bachelor of Business Administration, Business Administration
Grade: CGPA: 7.89
Bachelor of Business Administration degree from Brindavan College, Bangalore City University, completed in 2022.
Dr. Graham's Homes
Indian School Certificate, General
Grade: CGPA: 8.8
Indian School Certificate (ISC) from Dr. Graham's Homes, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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