Amit Jain

Provided governance, resource stewardship, public benefit and sustainability considerations at board level.

Owned discovery-to-go-live delivery of 100+ school MIS migrations, achieving an official five-star CSAT rating. Managed up to 25 concurrent implementations and led a multi-academy trust rollout.

Managed 30+ enterprise SaaS accounts worth £1.25m, delivering customer plans and executive reviews while meeting retention targets. Worked with e-commerce customers on lifecycle journeys and adoption.

Managed bespoke CRM projects for education-sector customers, from new builds to substantial redesigns. Delivered an e-commerce website for English Media Centre and a multi-region Xero integration.

Re-established a customer project that had been stalled for 14 months, reset its delivery approach and completed it within six weeks.

Led 15 colleagues across Customer Success, Account Management, Training and Technical Support, overseeing 200+ accounts and £1.5m margin. Improved customer retention from approximately 50% to over 95%.

Built an enterprise Qlik business intelligence pipeline of 15 qualified opportunities valued at over £300,000.

Developed online software and service opportunities with public-sector and charitable customers.

Managed technology accounts generating over £150,000 in monthly revenue; supported large-scale SMS API services for JD Williams and Argos.

Developed AskSARA and other online independent-living services, growing software revenue by over 400% across five years while retaining more than 90% of customer accounts.

Senior sales negotiator with management responsibility for branch teams of up to six.

Managed branch teams of up to six and led sales operations.

Managed sales and lettings operations with responsibility for branch teams of up to six.