Aqeel Rafiq
@aqeelrafiq
Head of Onboarding/Senior Technical Account Manager with over a decade of experience in SaaS
United KingdomWhat I'm looking for
As a seasoned professional with over a decade of experience in SaaS, I have held management roles at leading tech companies, including TikTok and eBay, as well as AI companies like Zoovu. I have a proven track record of collaborating with prominent brands and retailers across multiple countries to implement and integrate SaaS platforms.
My expertise spans markets across Europe, the US, and MENA, driving results and innovation. I ensure high-quality solution delivery within budget and on time, fostering successful stakeholder relationships and exceling in managing, mentoring, and building large teams.
I am a certified Salesforce professional with expertise in project management, stakeholder management, technical projects, IT infrastructure, sales, and more. I am a results-driven leader with a strong passion for driving innovation and growth.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Salesforce
Feb 2023 - Present (2 years 4 months)
Managing Signature Customer Implementations on Salesforce Commerce Cloud and Service Cloud. Accredited Salesforce Certified Admin with expertise in customer success strategies.
Global E-Commerce Customer Solutions Lead
TikTok
Feb 2023 - Feb 2023 (0 months)
First UK hire for E-commerce Delivery Team, managing a global team of 10 CSMs and collaborating with cross-functional teams to implement e-commerce solutions.
Merchant Integrations and Solutions Lead
eBay Inc.
Jul 2021 - Feb 2023 (1 year 7 months)
Led merchant operations, increasing incremental GMV significantly and reducing onboarding times through effective process changes and team management.
Director of Enablement and Delivery
Zoovu
Jan 2020 - Jul 2021 (1 year 6 months)
Managed high-value projects and built a team to enhance service delivery, achieving significant annual recurring revenue while maintaining low churn rates.
Senior Product Consultant
Selligent Marketing Cloud
Sep 2018 - Jan 2020 (1 year 4 months)
Drove significant ARR through partnerships and managed technical implementations for clients, ensuring successful delivery of marketing solutions.
Technical Project Manager
ChannelAdvisor
Aug 2016 - Sep 2018 (2 years 1 month)
Led technical projects involving REST APIs and collaborated with global agencies to integrate e-commerce solutions for leading brands.
Technical Account Manager
ShopStyle EU
Feb 2015 - Aug 2016 (1 year 6 months)
Managed over 400 accounts in EMEA, proactively addressing integration issues and driving revenue growth for major retail clients.
Education
Degrees, certifications, and relevant coursework
Aqeel hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Aqeel?
You can contact Aqeel and 90k+ other talented remote workers on Himalayas.
Message AqeelFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
