Amila Bandaranayake
@amilabandaranayake
Adaptable customer service professional with strong communication, problem-solving, and leadership skills.
Sri LankaWhat I'm looking for
I am a motivated and adaptable professional with experience in customer service and project-based entrepreneurship, combining strong communication with practical problem-solving. I learn quickly, manage challenges calmly, and build positive relationships to drive results.
My hands-on experience includes handling customer inquiries, resolving issues, meeting performance targets, and receiving positive feedback for professionalism and effective communication in fast-paced environments.
I led a small-scale eco-enterprise producing packed organic fertilizers, managing collection, processing, packaging, and customer targeting for urban gardeners and local growers, demonstrating initiative and operational oversight.
I hold a BA (Special) Degree in Buddhist Leadership (Second Class Upper) and several diplomas and language qualifications; I am eager to apply my leadership, research, and organizational skills in roles that value service excellence and continuous growth.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
BTG Enterprises Pvt Ltd
Jun 2025 - Oct 2025 (4 months)
Handled customer inquiries and resolved issues to maintain high service standards, met performance targets, and received positive feedback for professionalism and effective communication in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Sri Lanka International Buddhist Academy, Pallekele
Diploma, Business Management and Entrepreneurship
2025 - 2025
Completed a Diploma in Business Management and Entrepreneurship.
Mahachulalongkornrajavidyalaya University, Thailand
Bachelor of Arts (Special), Buddhist Leadership
2021 - 2025
Grade: Second Class Upper
Pursued a BA (Special) Degree in Buddhist Leadership awarded Second Class Upper.
Sri Lanka International Buddhist Academy, Pallekele
Bachelor of Arts (Special), Buddhist Leadership
2021 - 2025
Grade: Second Class Upper (GPA: 3.49)
Activities and societies: Research Methodology Workshops (2023, 2024); panel judge for Dhamma School provincial competitions; member of Kandy Kedney Protection Society
Completed a BA (Special) Degree in Buddhist Leadership with Second Class Upper (GPA: 3.49) and a dissertation on Buddhist perspectives of climate change.
A British Council
Certificate, English
2023 - 2024
Grade: Intermediate
Completed a General English Course at intermediate level.
Sri Lanka International Buddhist Academy, Pallekele
Diploma, English
2021 - 2022
Completed a Diploma in English.
Future Lanka E-academy
Advanced Programme, English Language Speaking
2021 - 2021
Completed an Advanced Programme for English Language Speaking.
Weera Keppetipola Central College, Matale
G.C.E. Advanced Level, General Secondary Education
Grade: C, S, S
Completed G.C.E. Advanced Level examinations in 2017 with subject results C, S, S.
International Business Studies Campus (IBS Campus)
Diploma, Chinese (Reading)
Completed a Diploma in Chinese (Reading).
International Business Studies Campus (IBS Campus)
Foundation Certificate, Human Resources Management
Completed a Foundation Certificate Course in Human Resources Management.
Akuramboda Primary School
G.C.E. Ordinary Level, General Primary/Secondary Education
Grade: B-1, C-4, S-4
Completed G.C.E. Ordinary Level examinations in 2014 with grades B-1, C-4, S-4.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Job categories
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