Open to opportunities

Imesha Basnayake

@imeshabasnayake

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Creative writer and client services executive with strong work ethic.

Sri Lanka

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What I'm looking for

I seek a dynamic work environment that values creativity and offers opportunities for professional growth.

I am a graduate with a Bachelor of Arts (Honors) in Economics, specializing in Development & Policy Management. My journey has been marked by a commitment to continuous learning and personal growth, which I believe are essential in today’s fast-paced work environment. I thrive both independently and as part of a team, and I am known for my ability to think outside the box, approaching challenges with creativity and a collaborative mindset.

In my current role as a Client Services Executive at Uptime Global, I ensure that all service requests are handled efficiently, maintaining high standards of service delivery. My experience as a Project Coordinator and Team Leader at IT Guru Global Institute has honed my skills in stakeholder management and project planning, where I successfully facilitated smooth academic and administrative processes. I have also engaged in digital marketing activities, enhancing online presence and audience engagement through content creation and campaign analysis.

My previous roles have equipped me with a diverse skill set, including proficiency in statistical software like STATA and SPSS, as well as IT service management systems such as Autotask and ConnectWise Manage. I am passionate about leveraging my skills to contribute to impactful projects and foster strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Client Services Executive

Current

Uptime Global

Jan 2024 - Present (1 year 6 months)

Ensured all service requests were handled and resolved within defined Service Level Agreements (SLAs), maintaining a high standard of service delivery. Acted as the first point of contact for client support inquiries, providing prompt and effective assistance.

Communication

Project Officer

Institute Of Policy Studies of Sri Lanka

Feb 2023 - Nov 2023 (9 months)

Effectively managed relationships with stakeholders and clients, ensuring clear communication and alignment with project goals. Applied various research methodologies and conducted thorough data analysis to support evidence-based decision-making.

Stakeholder Management Research Methodologies Data Analysis Project Coordination Presentation Skills Translation

Project Coordinator & Team Leader

IT Guru Global Institute

Jun 2022 - Jul 2023 (1 year 1 month)

Successfully managed stakeholders and clients by maintaining strong communication and ensuring expectations were met throughout project lifecycles. Coordinated with students to facilitate smooth academic and administrative processes, and engaged in digital marketing activities.

Stakeholder Management Project Planning Quality Assurance Digital Marketing Content Creation Social Media Management

Intern

Ansell Lanka Pvt Ltd

Nov 2021 - May 2022 (6 months)

Developed and regularly updated the Specified Operational Protocol (SOP) to ensure alignment with operational requirements and industry standards. Designed Comprehensive Packing Bills of Material (BOM) and created Safe Work Procedures (SWP) according to safety policies.

Operational Protocol Development Bills Of Materials (BoMs)Safety Procedures (SWP)Documentation Compliance

Trainee

Regional Development Bank

Feb 2017 - Feb 2018 (1 year)

Managed human resources services, including insurance documentation and the preparation of committee reports. Coordinated meetings and provided essential administrative support within the Department of Human Resource & Services.

Human Resources Documentation Report Preparation Administrative Support

Education

Degrees, certifications, and relevant coursework

Sapugaskanda Vishaka Girl’s Collage

GCE Advanced Level, Arts stream

Grade: District Rank: 102, Sinhala (A), Political Science (A), Media (B)

Activities and societies: Served as a Committee Member of the Media Unit, Sapugaskanda Vishaka Girls’School, 2013–2014

Successfully passed the GCE Advance Level in the Arts stream, achieving a District Rank of 102. Achieved grades of Sinhala (A), Political Science (A), and Media (B). Served as a Committee Member of the Media Unit from 2013–2014.

University of Colombo

Bachelor of Arts (Honors), Economics

Grade: Second Class Upper Division, GPA: 3.32

Activities and societies: Member of the Organizing Committee for the South Asia Economic Student’s Meet (SEASM), 2019

Completed a Bachelor of Arts (Honors) in Economics with a Second Class Upper Division. Specialized in Development & Policy Management, achieving a GPA of 3.32. Participated as a member of the Organizing Committee for the South Asia Economic Student’s Meet (SEASM) in 2019.