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Best Talk Private Limited

@besttalkprivatelimit

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Multilingual customer experience specialist driving satisfaction and operational excellence.

Sri Lanka

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What I'm looking for

I seek a customer-focused role in a multicultural organization where I can improve client satisfaction, streamline processes, and grow into leadership while using my multilingual and operational skills.

I am a results-oriented Customer Experience Specialist with 5+ years in BPO, banking, and insurance, fluent in English, Sinhala, and Japanese. I have a proven record improving client satisfaction, streamlining processes, and delivering high-quality support to international clients across the UK, US, Singapore, Malaysia and global microinsurance programs.

I combine strong IT and administrative expertise with hands-on experience in call center operations, claims handling, client relationship management, and banking processes. I consistently exceed KPIs and client expectations — achieving high first-call resolution rates, reducing turnaround times, and improving retention through proactive communication and process improvements.

Experience

Work history, roles, and key accomplishments

Banking Intern

Seylan Bank PLC

Supported account opening and documentation with 100% accuracy and assisted in loan processing, contributing to a 20% reduction in approval turnaround time while ensuring regulatory compliance.

Loan Processing Compliance Customer Service Financial Operations Attention To Detail

Customer Experience Specialist

Bellvantage (Pvt) Ltd

Provided outsourced customer support for UK financial services and US healthcare clients, handling 50+ calls daily with a 95% first-call resolution rate and consistently exceeding client satisfaction targets.

Customer Support Call Center Operations Client Relationship Management Call Resolution Cross Cultural Communication Microsoft Office Problem Solving

Customer Service Associate

Ceylinco Insurance PLC

Assisted customers with claims, inquiries, and policy renewals while streamlining documentation processes to reduce claim settlement delays by 15% and improve cross-department communication.

Insurance Claims Renewals Customer Communications Claims Handling

Client Relations Officer

Ayolan Investments

Managed client portfolios for local and overseas investors, prepared reports, and improved client engagement and retention through proactive communication and administrative support.

Client Relations Portfolio Management Reporting Compliance Administrative Support Investor Relations

Customer Service & Sales Coordinator

BIMA (Pvt) Ltd

Handled customer service and sales support for global microinsurance programs, supported renewals and claims, and contributed to a 10% improvement in customer retention.

Customer Service Sales Support Renewals Customer Retention Cross Cultural Communication Microinsurance Micro Insurance

Retail Banking Intern

DFCC Bank PLC

Supported teller services, account handling, and branch operations while assisting with loan documentation and compliance verification to maintain smooth account maintenance.

Branch Loan Documentation Compliance Customer Service

BPO Executive

Scicom Lanka (Pvt) Ltd

Delivered outsourcing solutions for telecom and IT clients (Singtel, Maxis), consistently exceeding KPIs in call handling, data processing, and resolution time and recognized as a top performer.

Data Processing KPIs client support Problem Solving Teamwork