Hafsha Ishan
@hafshaishan
Experienced Senior Customer Service Executive with a strong client focus.
Sri LankaWhat I'm looking for
I am an experienced Senior Customer Service Executive with a strong background in managing client relationships and resolving complex issues. My commitment to ensuring high levels of customer satisfaction has been recognized throughout my career. I am skilled in utilizing CRM tools, mentoring teams, and driving process improvements to enhance customer retention.
Currently, I work at QuickHelp as a Senior Customer Executive, where I handle inbound customer calls and provide prompt assistance to ensure satisfaction. My proactive and solution-focused approach has allowed me to collaborate effectively with cross-functional teams to resolve issues and deliver service excellence. I have also excelled in building strong customer relationships through tailored training programs across various sectors, including healthcare and corporate environments.
Experience
Work history, roles, and key accomplishments
Senior Customer Executive
QuickHelp
Feb 2024 - Present (1 year 5 months)
Handled inbound customer calls, providing prompt and accurate assistance to ensure customer satisfaction. Actively listened to customer inquiries and concerns, delivering effective solutions aligned with company policies.
Senior Customer Relationship Executive
Bellvantage Pvt Ltd
Feb 2021 - Feb 2024 (3 years)
Excelled in building strong customer relationships through the design and delivery of tailored training programs across diverse sectors. Proficiently oversaw client communication and service delivery for prominent hospitals and corporate clients.
Education
Degrees, certifications, and relevant coursework
Brighten International College
G.C.E Ordinary Level, General Studies
Activities and societies: Netball player, Basketball player, Badminton player
Completed the General Certificate of Education Ordinary Level examinations. Studied a comprehensive curriculum to build foundational knowledge.
National Institute of Business Management (NIBM)
Certificate in Business Management, Business Management
Obtained a Professional Education Certificate in Business Management. Gained expertise in business principles and management strategies.
Unknown
Certificate in Fashion Designing, Fashion Designing
Completed a certificate program in Fashion Designing. Developed skills in design principles and creative expression.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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