Mohamed Hafiz

I am an operations and customer service professional with proven experience improving processes, managing client relationships, and coordinating teams. I bring hands-on experience in events coordination, patient services operations, and senior customer support roles.

At Dialog Axiata PLC I worked as a Senior Customer Service Representative where I streamlined office processes, enhanced customer satisfaction through prompt and accurate responses, and supported sales and after-sales activities. I trained new staff, prepared reports, and maintained strong client relationships.

Previously, as Student Coordinator at Circle of Success Academy, I coordinated student events, acted as a liaison between students and faculty, led volunteer teams, and supported campus engagement initiatives. I also held operations responsibilities in healthcare where I oversaw appointment scheduling, patient flow, and service delivery while ensuring compliance with policies and quality standards.

I am tech-savvy, data-aware, and focused on continuous improvement, combining strong communication, problem-solving, and teamwork skills to deliver measurable service improvements and operational efficiency.