TKTashani Kuruwita
@tashanikuruwita
Motivated customer service assistant with strong administrative skills.
Sri LankaWhat I'm looking for
I am a motivated Customer Service Assistant with a solid background in managing order procedures and assisting with administrative tasks. My experience includes coordinating with internal teams to ensure customer expectations are met and providing timely updates on order progress. I thrive in environments where I can contribute my customer-focused service skills to enhance organizational success.
In my role at Ceylon Jewelry Manufacturers, I managed both B2B export and local orders, ensuring seamless processing from start to finish. My internship experiences in Human Resources and Operations have further honed my ability to support employee engagement initiatives and assist in onboarding processes. I am dedicated to continuous improvement and am currently pursuing a BMS in Marketing Management to expand my knowledge and skills.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Ceylon Jewelry Manufacturers (Pvt) Ltd
Jun 2023 - Jan 2025 (1 year 7 months)
Managed B2B export and local orders from processing to delivery, coordinated with internal departments to align on timelines, monitored order progress, and ensured timely updates while following up on payment collections from customers.
Intern - Human Resource
Rich Colour Exports (Pvt) Ltd
Mar 2023 - May 2023 (2 months)
Supported the process of pre-onboarding, onboarding, and offboarding activities for both new and resigning employees, assisted in completing HR-related documents and activities, and provided support in employee engagement initiatives.
Intern - Operation
First Capital Holdings PLC
Dec 2022 - Mar 2023 (3 months)
Conducted client onboarding deficiency checking, scanned and uploaded documents for the database, and assisted in handling asset management and treasury documents.
Education
Degrees, certifications, and relevant coursework
OLOpen University of Sri Lanka
Bachelor of Management Studies, Marketing Management
2023 - 2028
Currently pursuing a Bachelor of Management Studies in Marketing Management, focusing on various aspects of marketing strategies, consumer behavior, and market research.
UCUniversity of Colombo
Diploma, Human Resource Management
2021 - 2023
Completed a Diploma in Human Resource Management, covering essential HR practices, employee relations, and organizational behavior.
OLOpen University of Sri Lanka
Certificate, Human Resource Management
2021 - 2022
Completed a Certificate in Human Resource Management, focusing on the fundamentals of HR practices and employee management.
Sripalee College
G.C.E A/L
2018 - 2021
Passed G.C.E A/L, which included subjects that prepared for higher education and professional development.
Leeds International School
G.C.E O/L
2016 - 2018
Passed G.C.E O/L, completing foundational education necessary for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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