Open to opportunities

AMGHAR MOHAMED

@amgharmohamed

Message

Senior Customer Service and Sales Executive with proven success.

Thailand

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Senior Customer Service and Sales Executive with over 8 years of experience in delivering exceptional customer assistance and driving sales growth. My career has been marked by a commitment to building strong client relationships and exceeding sales goals. I have a proven track record of enhancing customer satisfaction through effective communication and problem-solving skills.

Throughout my tenure at African Business Center and Liberty Suites Hospitality Group in Qatar, I developed a customer-focused approach that led to a 25% increase in customer retention. My ability to generate leads through cold-calling and outreach efforts resulted in a 20% increase in total sales. I pride myself on my multilingual capabilities and my ability to create engaging presentations that resonate with clients.

In previous roles, I have successfully coordinated sales activities, maintained client records, and ensured top-notch customer satisfaction. My experience as a Store Manager and Accountant has equipped me with strong administrative and financial management skills, allowing me to contribute effectively to any organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service / Sales Executive

Current

LIBERTY SUITES HOSPITALITY GROUP

May 2018 - Present (7 years 2 months)

Senior Customer Service / Sales Executive with over 8 years of experience in customer assistance and sales. Developed strong customer relations, exceeded service expectations, and increased customer retention by 25%. Generated leads and delivered presentations that resulted in a 20% increase in sales.

Customer Service Sales Management Lead Generation Presentation Skills Problem Solving Teamwork Data Analysis Customer Satisfaction Business Management

Senior Sales & Customer Service Representative

ORANGE TELECOM

Jan 2016 - Mar 2018 (2 years 2 months)

Key player in driving sales growth and ensuring customer satisfaction. Coordinated sales activities, maintained client records, and provided exceptional service to retain customers.

Sales Growth Customer Satisfaction Coordination Problem Solving Communication Data Analysis Teamwork Customer Service

Store Manager

ARIKA LUXURY DECOR

Jul 2014 - Sep 2015 (1 year 2 months)

Responsible for the overall operation and success of a retail establishment. Developed strategies to increase customer traffic and profitability while ensuring high levels of customer satisfaction.

Customer Experience Strategy Development Staff Training Performance Management Administration Sales Strategy Customer Service Problem Solving Budget Management

Accountant

CABINET FINGEST EXPERTISE

Jun 2013 - Apr 2014 (10 months)

Managed full-cycle accounting processes for clients, ensuring accuracy and timeliness of financial reporting. Developed effective accounting policies and reconciled accounts monthly.

Accounting Financial Reporting Policy Development Tax Planning Microsoft Office ERP Systems Payroll Management Budgeting Risk Management

Intern Assistant Project Manager

DREAMS CONNECT S.A.R.L

Nov 2012 - Feb 2013 (3 months)

Monitored project progress and ensured timelines were met. Assisted in developing project plans and coordinated resources while preparing documentation for stakeholders.

Project Management Time Management Risk Analysis Documentation Communication Team Collaboration Budgeting Performance Metrics Reporting

Education

Degrees, certifications, and relevant coursework

Higher Institute of Applied Engineering

Bachelor Degree, Business Management

2014 - 2018

Bachelor Degree in Business Management. Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.