Pattrawan Promma
@pattrawanpromma
Customer service specialist with 7 years' experience in cross-regional support.
ThailandWhat I'm looking for
I am a dedicated customer service professional with seven years of experience supporting customers across APAC and Russia, and handling complex advertising platform issues for global products.
My background includes frontline contact center work—managing high-volume inbound and outbound calls and emails—and operational roles resolving technical and account-related problems for advertising platforms such as TikTok Ads Manager.
At Bytedance I served as a key liaison between client support teams and product engineering, troubleshooting backend issues, escalating recurring problems, and contributing data-driven insights to improve workflows and product stability.
I bring strong communication skills in English and Thai, empathy, attention to detail, and hands-on experience with tools like Salesforce; I am eager to contribute these strengths to a customer-focused, collaborative team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bytedance
Jul 2024 - Sep 2024 (2 months)
Handled complex backend advertising and platform issues for APAC & Russia small-business clients, improving resolution times and contributing product feedback to reduce recurring incidents.
Client Service Specialist
Bytedance
Sep 2022 - Jun 2024 (1 year 9 months)
Supported APAC & Russia small-business clients on TikTok Ads Manager and Business Center, resolving billing, account configuration, and pixel implementation issues while improving support processes via trend analysis.
Customer Service Representative
TDCX
Apr 2021 - Aug 2022 (1 year 4 months)
Handled 25+ inbound/outbound calls daily and email support for airline customers, providing travel regulation updates and product guidance to improve customer satisfaction and issue resolution.
Passenger Service Agent
Lufthansa Services Thailand
Dec 2016 - Mar 2020 (3 years 3 months)
Managed check-in, boarding, visa/document checks, and irregular operations including re-accommodation and VIP/inadmissible passenger handling to ensure safety and on-time service.
Education
Degrees, certifications, and relevant coursework
Suansunandha Rajabhat International College
Bachelor of Arts, Airline Business
2012 - 2016
Completed a Bachelor of Arts majoring in Airline Business from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Job categories
Interested in hiring Pattrawan?
You can contact Pattrawan and 90k+ other talented remote workers on Himalayas.
Message PattrawanFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
