Robert Hsiao

Developed and maintained relationships with over 6 B2B clients, contributing to a 10% increase in repeat orders. Collaborated with internal teams including Quality Assurance, Production, and Warehouse to ensure timely and accurate delivery of goods. Managed end-to-end order processing and prepared shipping documentation for over $1.5M in monthly exports, arranging weekly sales reports for forecast

Resolved customer queries regarding client products and related applications across email, chat, and phone channels. Handled complaints and returns, consistently maintaining a customer satisfaction score of 85% or higher. Collaborated with a supporting team to develop improved methods for consumer returns and stayed informed on current product trends and future developments.

Initiated 40-50 cold calls daily to develop new B2B clients and created compelling business pitching presentations to address client funding gaps. Tailored credit terms and negotiated optimal deal terms for clients. Successfully closed an NT$8 million textile financing project, significantly contributing to the division’s attainment of monthly sales targets.

Grade: 3.6/4.0

Activities and societies: Thesis: How Do Thai Consumers Perceive EV Cars in Thailand? Relevant Coursework: Human Resource Management, Consulting and Entrepreneurship, Production and Marketing, Econometrics, Cost Financial Analysis, Financial Management, International Business Management, Entrepreneur and Consulting

Completed a Master of Arts in Business and Managerial Economics, focusing on a thesis titled 'How Do Thai Consumers Perceive EV Cars in Thailand?'. Relevant coursework included Human Resource Management, Consulting and Entrepreneurship, and Financial Management.

Grade: 4.03/4.3

Activities and societies: Relevant Coursework: Business Ethics, Corporate Finance, Economics, Personal Finance, Accounting

Pursued a Bachelor's degree in Business Administration (International Program), gaining foundational knowledge in Business Ethics, Corporate Finance, and Economics. This program provided a comprehensive understanding of international business practices.