Open to opportunities

Robert Hsiao

@roberthsiao

Message

Motivated sales professional with strong customer engagement skills.

Thailand

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to apply my sales skills effectively.

I am a motivated sales professional with over a year of experience in sales and five months in customer service. My journey has equipped me with the ability to engage customers effectively, understand their needs, and provide tailored solutions that consistently meet or exceed sales targets. My customer service background has further honed my communication and problem-solving skills, allowing me to manage client inquiries and resolve issues with a customer-first mindset.

Currently, I work as a Customer Foreign Trade Coordinator at Minson Enterprise Thailand, where I have developed and maintained relationships with over six existing B2B clients, contributing to a 10% increase in repeat orders. I collaborate with various internal teams to ensure timely and accurate delivery of goods, manage end-to-end order processing, and prepare shipping documentation for significant monthly exports. I am eager to leverage my skills in sales while continuing to grow and learn in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Foreign Trade Coordinator

Current

Minson Enterprise Thailand

Feb 2025 - Present (4 months)

Developed and maintained relationships with over 6 B2B clients, contributing to a 10% increase in repeat orders. Collaborated with internal teams including Quality Assurance, Production, and Warehouse to ensure timely and accurate delivery of goods. Managed end-to-end order processing and prepared shipping documentation for over $1.5M in monthly exports, arranging weekly sales reports for forecast

B2B Sales Customer Relationship Management Order Processing Sales Forecasting Quality Assurance Production Management

Customer Service Marketing

Concentrix Thailand

Sep 2024 - Jan 2025 (4 months)

Resolved customer queries regarding client products and related applications across email, chat, and phone channels. Handled complaints and returns, consistently maintaining a customer satisfaction score of 85% or higher. Collaborated with a supporting team to develop improved methods for consumer returns and stayed informed on current product trends and future developments.

Customer Service Email Support Chat Support Phone Support Customer Satisfaction Marketing Strategy

Credit Analyst

Infinite Finance

Oct 2023 - Aug 2024 (10 months)

Initiated 40-50 cold calls daily to develop new B2B clients and created compelling business pitching presentations to address client funding gaps. Tailored credit terms and negotiated optimal deal terms for clients. Successfully closed an NT$8 million textile financing project, significantly contributing to the division’s attainment of monthly sales targets.

Cold Calling B2B Sales Business Development Financial Analysis Pitch Negotiation Sales Targets

Education

Degrees, certifications, and relevant coursework

Chulalongkorn University

Master of Arts, Business and Managerial Economics

Grade: 3.6/4.0

Activities and societies: Thesis: How Do Thai Consumers Perceive EV Cars in Thailand? Relevant Coursework: Human Resource Management, Consulting and Entrepreneurship, Production and Marketing, Econometrics, Cost Financial Analysis, Financial Management, International Business Management, Entrepreneur and Consulting

Completed a Master of Arts in Business and Managerial Economics, focusing on a thesis titled 'How Do Thai Consumers Perceive EV Cars in Thailand?'. Relevant coursework included Human Resource Management, Consulting and Entrepreneurship, and Financial Management.

Southern Taiwan University of Science and Technology

Bachelor, Business Administration (International Program)

Grade: 4.03/4.3

Activities and societies: Relevant Coursework: Business Ethics, Corporate Finance, Economics, Personal Finance, Accounting

Pursued a Bachelor's degree in Business Administration (International Program), gaining foundational knowledge in Business Ethics, Corporate Finance, and Economics. This program provided a comprehensive understanding of international business practices.