I am an enthusiastic individual with a strong desire to enhance both my hard and soft skills. I am adaptable to challenging situations and always strive to help the relevant department succeed. With a background in Hospitality Industry Management and Botany, I bring a unique perspective to my work. During my time at Mae Fah Luang University, I obtained a B.B.A in Hospitality Industry Management, where I developed a deep understanding of the industry and honed my management skills.
In addition to my educational background, I have gained valuable work experience as a Guest Experience Expert at AYS, Sheraton Mall of the Emirates. In this role, I answered all incoming calls, connected them to the appropriate extension, and provided exceptional guest service. I also handled daily inquiries via phone and email, ensuring prompt and friendly responses. My multitasking abilities and strong communication skills have allowed me to excel in this position.
Furthermore, I have experience as a Telephone Operator at AYS (Intern) and as a Guest Service Agent at Marriott Executive Apartments Sukhumvit Park, Bangkok and Chatrium Hotel Royal Lake, Yangon. In these roles, I assisted guests with check-in processes, provided hotel service information, and ensured a smooth and enjoyable experience for all guests. I have also developed essential skills for business, including time management, attention to detail, and customer service.
