Ko Yair Kyaw
@koyairkyaw
Customer-focused support and sales professional with 3 years' experience in multilingual service.
What I'm looking for
I am a motivated, customer-focused professional with three years of hands-on experience in customer service and sales, delivering empathetic phone and chat support, meeting monthly sales targets, and managing order processing and inventory. I consistently use CRM systems to manage interactions, collaborate with internal teams to streamline processes, and resolve inquiries efficiently while maintaining high satisfaction.
I bring strong communication skills in Burmese (native) and advanced English, a patient, professional approach, and adaptability in fast-paced environments. Trusted by peers and supervisors, I am eager to apply my problem-solving abilities and dedication to exceptional service in a customer support role that builds trust and drives satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support
Win
Jun 2021 - Aug 2023 (2 years 2 months)
Delivered responsive phone and chat support, resolved inquiries and complaints efficiently, and used CRM systems to manage interactions and improve satisfaction rates.
Sales Assistant
Win
Jun 2020 - May 2021 (11 months)
Engaged customers via chat and calls to understand needs and recommend products, consistently meeting monthly sales targets and supporting order processing to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
ATK Private School
High School Diploma, General Education
Graduated from ATK Private School in Yangon in February 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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