Open to opportunities

Amanda Viehman

@amandaviehman

Message

Senior technical program manager driving SaaS implementations and cross-functional delivery excellence.

United States

Message

What I'm looking for

I seek leadership roles where I can manage end-to-end SaaS implementations, drive cross-functional teams, improve processes, and enable client success in a collaborative, growth-oriented environment.

I am a Senior Technical Program Manager with a proven track record leading end-to-end SaaS implementations, bridging technical and functional teams to deliver measurable business outcomes. I have led 36 implementations (up to $500K+ budgets) with multiple system conversions and API integrations, drove process improvements from retrospectives, and implemented financial burndown reporting to manage risk and budget adherence.

I combine deep Salesforce functional expertise and certified project leadership (PMP, Certified Agile Practitioner) with organizational and change management skills to increase adoption and client satisfaction. I have held progressive leadership roles through VP of Professional Services and Operations, developed cross-training programs, and partnered with stakeholders to secure repeat work and scale delivery across varied client sizes.

Experience

Work history, roles, and key accomplishments

Current

Vice President of Professional Services

Current

Sleek Consulting

Apr 2025 - Present (5 months)

Led professional services delivery for SaaS implementations, overseeing end-to-end projects up to $500K and ensuring high client satisfaction and repeat SOWs.

Program Management SaaS Implementation Stakeholder Management Budgeting Change Management API Integration Process Improvement Salesforce

Vice President of Operations

Sleek Consulting

Aug 2022 - Mar 2025 (2 years 7 months)

Managed operations and cross-functional teams to standardize delivery practices, implement financial burndown reporting, and scale resources for consistent client outcomes.

Operations Management Financial Reporting Process Improvement Change Management Coaching

Implementation Manager

Sleek Consulting

Jul 2021 - Jul 2022 (1 year)

Led delivery of 36 end-to-end SaaS implementations, coordinating system conversions and integrations while driving adoption through structured change management.

Implementation Management Project Delivery Change Management Requirements Gathering Acceptance Criteria Salesforce Integrations Management

Consultant

Sleek Consulting

Apr 2021 - Jul 2021 (3 months)

Delivered consulting engagements supporting SaaS implementations and solution design, translating user stories into technical specifications and documentation.

Consulting Solution Design Documentation Salesforce Acceptance Criteria

Director, Research and Relationship Management

Rollins College

Jun 2018 - Apr 2021 (2 years 10 months)

Directed research and prospect development, managing portfolios totaling over $500M in estimated campaign value and setting KPIs that supported $25–$35M annual revenue targets.

Portfolio Management KPIs Analytics Revenue Forecasting Stakeholder Engagement Team Leadership

Assistant Director, Prospect Development

Rollins College

Jun 2015 - Jun 2018 (3 years)

Supported prospect development and analytics, creating metrics for win ratios and donor diversity and improving fundraising velocity and officer effectiveness.

Data Analytics Diversity Metrics Reporting Process Improvement

Gifts and Records Specialist

Rollins College

Mar 2012 - Jun 2015 (3 years 3 months)

Managed gift records and supported donor-facing operations to ensure accurate fundraising data and operational support for development staff.

Database Management Gift Processing Data Quality Reporting

Education

Degrees, certifications, and relevant coursework

Rollins College

Master of Business Administration; Bachelor of Arts, Business / International Relations

Activities and societies: Endurance sports including marathons, century bike rides, and triathlons

Completed a Master of Business Administration with honors and a Bachelor of Arts in International Relations with a Minor in German at Rollins College.