Open to opportunities

Amanda Mncube Madziwadondo

@amandamncubemadziwad

Message

Customer-focused collections and service agent skilled in payments and dispute resolution.

South Africa

Message

What I'm looking for

I seek a customer-facing role where I can apply collections and billing experience, work collaboratively, and grow in a supportive, performance-driven team.

I am a trustworthy, hardworking customer service and collections professional with hands-on experience supporting retail and financial services customers. I have handled inbound and outbound collections, payment plans, complaint resolution, and billing enquiries while maintaining empathy and professionalism under pressure.

At Teleperformance I supported UK-bank customers with debt-management options, applied promise-to-pay agreements, and established payment plans; previously I resolved gas and electricity billing queries at WNS and drove sales and customer retention as a fashion consultant at Foschini.

I hold N4–N6 Business Management certificates from the College of Cape Town and a National Senior Certificate; I am computer literate, quick to learn new software, and focused on teamwork, clear communication and delivering measurable service outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Collections Agent

Current

Teleperformance

Mar 2025 - Present (10 months)

Handled inbound and outbound collections for UK bank Zopa, assisting customers with payment plans, promise-to-pay arrangements, and debt management advice to improve repayment outcomes.

Collections Customer Service Debt Management Empathy Communication CRM

Customer Service Representative

WNS

Jul 2022 - Jan 2023 (6 months)

Managed inbound inquiries about gas and electricity bills, processed payments, handled complaints, and set up payment plans for customers struggling to pay.

Customer Service Billing Support Payments Processing Complaint Handling Communication Problem Solving CRM

Fashion Consultant

Foschini

Dec 2020 - Mar 2022 (1 year 3 months)

Advised customers on products and promotions, assisted purchases and loyalty sign-ups, and maintained merchandise displays to drive sales and customer retention.

Retail Sales Customer Service Visual Merchandising Product Knowledge Loyalty Programs Stocking Communication Upselling

Education

Degrees, certifications, and relevant coursework

College of Cape Town

N6 Certificate (Business Management), Business Management

2019 - 2020

Completed N4, N5 and N6 Business Management certificates covering accounting, entrepreneurship, sales management, public relations and related subjects.