At Nutun CX, I negotiated payment arrangements and collected outstanding balances for US banking and credit card accounts. I also resolved banking and account inquiries on first contact while maintaining accurate customer records.
At Webhelp, I handled high-volume inquiries for a US retail campaign, helping customers with order tracking, logistics updates, and disputes. I evaluated accounts to process refunds, replacements, and adjustments in line with company policy.
At WNS Global Services, I administered billing accounts and processed utility transactions for a UK energy portfolio using SAP. I also helped customers understand bills, tariff adjustments, and payment schedules, and resolved Tier-1 digital account issues.
Earlier, I supported UK retail customers at CCI Call Centre and worked in sales, quality assurance, administration, and data entry roles. My experience includes collections, customer service, billing, cross-selling, Salesforce, and Microsoft Excel.
