I have extensive experience working as a customer service representative and collections agent in call centers, where I developed strong communication, problem-solving, and conflict resolution skills. As a customer service representative, I excelled in addressing diverse client inquiries, providing product and service information, and ensuring customer satisfaction through empathetic listening and effective solutions. In my role as a collections agent, I successfully negotiated repayment plans, reduced outstanding balances, and maintained compliance with company policies and legal regulations, which contributed to improving recovery rates. I am highly motivated by helping customers resolve issues and building positive relationships, and I thrive in fast-paced environments that require multitasking and adaptability. My achievements include consistently exceeding performance targets, earning recognition for exceptional customer service, and implementing process improvements that enhanced efficiency. I am interested in roles that allow me to leverage my communication skills, attention to detail, and problem-solving abilities to contribute to a company’s success and foster positive customer interactions.
NKNombulelo Khanyenda
@nombulelokhanyenda
Motivated dedicated professional with experience in customer service and collections.
South AfricaExperience
Work history, roles, and key accomplishments
ACExperienced Quality Analyst with expertise in monitoring and evaluating customer interactions to ensure compliance with company standards and enhance service quality. Skilled in analyzing call recordings, identifying areas for improvement, and providing actionable feedback to agents. Committed to maintaining high standards and supporting the overall success of the organization
OEExperienced debt collections specialist with a focus on energy provider accounts, skilled in negotiating payment plans, reducing outstanding balances, maintaining compliance with industry regulations. Resolving billing issues, and ensuring timely collections. Committed to providing professional, empathetic service while achieving high recovery rates and fostering positive customer relationshipS.
EADedicated customer service professional with a proven track record of providing exceptional support to clients by effectively addressing inquiries and resolving issues promptly. Skilled in active listening, problem-solving, and maintaining a positive attitude to ensure customer satisfaction and loyalty. Committed to delivering high quality service, contributing to the overall success of the team.
Education
Degrees, certifications, and relevant coursework
Secondary School
Matriculation Qualification, General Studies
Completed secondary education, gaining a solid foundation in core academic subjects. Developed essential skills in critical thinking, effective communication, and problem-solving, enabling quick adaptation to new challenges.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Nombulelo?
You can contact Nombulelo and 90k+ other talented remote workers on Himalayas.
Message NombuleloFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
