Khayakazi Qolo

I am a results-oriented banking and operations professional with extensive frontline and collections experience, skilled in customer service, administration, negotiation, and payment-plan formulation. I bring strong organization, analytical thinking, SAP and banking-platform familiarity, and a proven record of meeting deadlines while maintaining fairness and empathy with customers.

I have over a decade of experience across Absa and Zopa Bank in teller, sales, branch administration, and arrears recovery roles, handling high-volume customer contact, dispute resolution, data capture, reporting, and stakeholder coordination. I value competence, efficiency, and clear standards, and lead by example to drive accurate execution and improved customer financial outcomes.