DNDarnelle Naidoo
@darnellenaidoo
Customer-focused debt counsellor and customer service professional skilled in collections and client relations.
South AfricaWhat I'm looking for
I am a dedicated customer service and debt counselling professional with hands-on experience across call centers, debt collection, and financial advisory roles.
I have worked directly with clients to assess financial health, negotiate payment arrangements, and prepare debt review documentation while meeting quality and performance targets.
My background includes roles as a customer service representative, debt collection agent, credit card application investigator, appointment setter, and administrator/data capturer, demonstrating adaptability and strong administrative skills.
I am detail-oriented, proficient with CRM and Microsoft Office, and committed to clear communication, ethical compliance, and continuous learning to improve client outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Outworx
Jan 2024 - Present (1 year 11 months)
Handles high volume inbound/outbound customer calls, resolves billing and account queries, and meets QA and customer satisfaction targets while escalating complex cases.
Appointment Setter
Internal Sales Team
Jun 2023 - Dec 2023 (6 months)
Made outbound calls to prospects for e-commerce business opportunities, booked consultations, managed follow-ups, and maintained CRM and reporting of call and appointment metrics.
Financial Advisor & Customer Service Rep
National Debt Counsellors
Feb 2022 - Jun 2023 (1 year 4 months)
Conducted client financial assessments, negotiated with creditors, prepared debt review proposals, and managed caseloads to deliver tailored debt relief and meet performance targets.
Administrator & Data Capturer
Empangeni Life Private Hospital
May 2021 - Jan 2022 (8 months)
Entered patient and billing data, maintained confidential records, supported front-desk operations, and produced activity reports to ensure data integrity and administrative efficiency.
Credit Card Application Investigator
Roads Department
Verified applicant documents, flagged discrepancies or fraud, coordinated with internal teams on approvals, and maintained data privacy and security standards.
Debt Collection Agent
Roads Department
Contacted debtors to collect overdue accounts, negotiated payment arrangements, used skip tracing, and adhered to legal and ethical collection procedures.
Education
Degrees, certifications, and relevant coursework
ETExperian Skills Training
Certification in Debt Counselling, Debt Counselling
2022 - 2022
Completed certified training in debt counselling covering the National Credit Act, debt review procedures, credit bureau processes, financial literacy, and debt management.
Belverton Secondary School
Grade 12, Secondary Education
Completed Grade 12 with subjects including English, Afrikaans, Mathematical Literacy, Life Science, Geography, and Business Studies.
Availability
Location
South AfricaAuthorized to work in
Job categories
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