BabieK keele
@babiekkeele
Customer-focused professional with over 10 years in financial services.
What I'm looking for
I am a dedicated customer service professional with over 10 years of experience in the financial services sector, specializing in customer support, debt management, and collections. My journey began as a Collection Agent at Capitec Bank, where I honed my skills in negotiating payment plans and maintaining positive customer relationships. This role laid the foundation for my current position as a Debt Review Agent, where I manage and assess client debt repayment plans, ensuring compliance with regulatory standards.
Throughout my career, I have developed a strong customer-oriented mindset, complemented by excellent verbal and written communication skills. I thrive in fast-paced environments and am adept at multitasking and managing high-volume workloads. My technical proficiency with tools like Microsoft Office Suite and my ability to troubleshoot basic technical issues further enhance my capability to deliver exceptional service. I am passionate about contributing to customer satisfaction and retention, and I am eager to bring my expertise to a remote Customer Service Representative role.
Experience
Work history, roles, and key accomplishments
Debt Review Agent
Capitec Bank
Jun 2014 - Present (12 years)
As a Debt Review Agent at Capitec Bank, I manage and assess client debt repayment plans, ensuring compliance with affordability assessments and banking standards. I monitor accounts, collaborate with legal teams, and maintain accurate records while adhering to regulatory guidelines.
Collection Agent
Capitec Bank
Jan 2012 - Dec 2014 (2 years 11 months)
In my role as a Collection Agent at Capitec Bank, I contacted clients to follow up on overdue payments, negotiated payment plans, and tracked outstanding debts. I maintained positive customer relationships and documented all interactions accurately.
Education
Degrees, certifications, and relevant coursework
BabieK hasn't added their education
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