Amanda Bedee

I am an ambitious, reliable, and highly adaptable customer service professional with four years of focused experience supporting pharmacy and specialty medication customers. I consistently handle high call volumes while maintaining accuracy and professionalism.

At CVS Specialty and CVS Health I resolved inbound and outbound customer concerns, educated patients on prescription benefits and formulary changes, and documented medication effectiveness and adverse events. I participated in soft-launch projects and time-sensitive initiatives connecting calls directly to account concerns.

I trained colleagues and new hires on standard operating procedures and productivity best practices, maintained team process resources, and contributed to cross-functional projects such as Insurance Formulary, SISL, and Optum. My work emphasized follow-up, accurate documentation, and escalation to pharmacists when needed.

I bring strong computer navigation skills, clear communication, active listening, and time management. I seek roles where I can continue helping customers, support team success, and grow professionally in healthcare-focused customer support.