Michael King

I am a dedicated customer service representative with over 10 years of experience supporting healthcare and pharmacy operations. I deliver clear, compassionate service in fast-paced, high-volume call center and remote environments.

I have a strong track record assisting members and providers with benefit inquiries, claims processing, prescription coordination, and billing resolution, consistently meeting performance metrics for call quality and customer satisfaction.

I am adept at navigating complex systems, adapting quickly to system migrations and organizational transitions, and maintaining accurate records while ensuring HIPAA compliance and patient privacy.

I bring strong communication, attention to detail, conflict resolution skills, and a patient-first mindset focused on building trust and improving service processes.