Open to opportunities

giovanna goods

@giovannagoods

Message

Results-driven customer service professional

United States

Message

What I'm looking for

Seeking a role that leverages my customer service and administrative skills to support patient services and improve patient experience.

As a dedicated and results-driven customer service professional, I bring a strong track record of improving patient experience and honed administrative and interpersonal skills to support patient services. With 4+ years of experience in the healthcare industry, I have developed expertise in call handling, complaint resolution, and account management.

In my previous roles, I have demonstrated my ability to address customer inquiries, facilitate coordination of care, and manage member accounts. I am also proficient in pharmaceutical dispensing and automated technology use, having worked as a pharmacy technician in both inpatient and outpatient settings.

I am a strong communicator with analytical skills and a proven ability to resolve issues and manage escalations. I am certified as a pharmacy technician and hold a high school diploma from Mastery Charter School.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Independence Blue Cross

Sep 2022 - Present (2 years 8 months)

Address customer inquiries, providing comprehensive information and resolving issues to ensure satisfaction. Facilitate coordination of care by scheduling necessary appointments and services for members. Manage member accounts, including updates and changes, and assist with the prior authorization process.

Customer Service Account Management

Inpatient Pharmacy Technician

Thomas Jefferson Hospital

Feb 2022 - Jul 2022 (5 months)

Managed pharmaceutical inventories and performed daily cycle counts to ensure accuracy and availability of medication. Provided comprehensive training and support to new pharmacy technicians, enhancing team proficiency and service quality. Facilitated the distribution of medications and supplies throughout the hospital, ensuring timely delivery in alignment with treatment schedules.

Pharmacy Inventory Management Training Team Management

Outpatient Pharmacy Technician

Penn Presbyterian Medical Center

Jan 2020 - Jan 2022 (2 years)

Managed incoming communications, ensuring timely and accurate responses to queries and concerns. Assisted in the preparation and compounding of medications, adhering to strict pharmaceutical standards. Processed insurance claims and maintained inventory levels through systematic restocking and ordering procedures.

Pharmaceutical Claims Inventory Management Data Entry Communication