Marc Bauer

I am a dynamic Senior Customer Support Representative with CVS/caremark, where I have honed my skills in problem-solving and exceptional communication. My experience has allowed me to enhance customer satisfaction through effective training and mentoring, ensuring that I consistently deliver high-quality service in fast-paced environments.

In my current role, I prioritize emergency issues and develop workarounds to solve problems expeditiously. I maintain a comprehensive knowledge of pharmacy insurance coverage, which enables me to provide accurate information to customers. My ability to analyze needs and implement the best solutions has been key in supporting customer questions and issues, while also assisting cross-functionally with billing and technical support.

Previously, as a Senior Certified Pharmacy Technician at Walgreens, I improved patient satisfaction scores by delivering exceptional customer service in a high-volume pharmacy setting. I take pride in my ability to mentor junior pharmacy technicians and contribute to a collaborative work environment that prioritizes quality and efficiency.