Open to opportunities

Rachelle Jean-Louis

@rachellejean-louis

Message

I resolve health insurance and pharmacy customer issues while improving member experiences and sales.

United States

Message

What I'm looking for

I'm looking for a customer service or customer care role where I can resolve complex member or customer issues, provide clear benefit and policy guidance, maintain accurate records, and continue learning.

I've supported health insurance and pharmacy customers at CVS Health, Advanced Health Care, Sutherland Health Solutions, and Humana, resolving coverage, claims, prescription, warranty, sales, and service inquiries.

At CVS Health, I document confidential member interactions, educate members on benefits, and research complex claims and authorization issues for first-call resolution. At Advanced Health Care, I built customer rapport, resolved policy fulfillment issues, and increased sales by an average of 10 sales per day while maintaining monthly client sales expectations.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

CVS Health

Oct 2025 - Mar 2026 (5 months)

Provided customer support for medication coverage and mail-order prescriptions, educated members on benefits, and resolved complex issues on first call. Documented interactions and maintained confidential patient records.

Customer Service Data Management problem resolution Pharmacy Claims Documentation