cornesia bramwell
@cornesiabramwell
Experienced customer service and healthcare specialist with expertise in claims processing and member support.
United StatesWhat I'm looking for
I am a customer service and healthcare specialist with more than 10 years of experience supporting members in call centers, insurance, and patient-facing roles. I currently support healthcare members at Personify Health and focus on clear, accurate member communication.
I excel in claims processing, benefits explanation, CRM and database management, and HIPAA-compliant recordkeeping. I am recognized for resolving complex member inquiries, maintaining accurate records, and simplifying complicated benefit details for members.
My background includes high-volume inbound support at Cigna Healthcare, mail-order pharmacy and patient support at CVS Caremark, and dental patient coordination at Benevis. Across roles I have served as a liaison between members, providers, and insurance partners while improving retention and workflow accuracy.
I bring active listening, problem-solving, and mentoring experience to teams and seek opportunities to improve member satisfaction and operational compliance through collaboration and process improvements.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Personify Health
Mar 2023 - Present (2 years 5 months)
Maintain accurate member records and ensure compliance across healthcare networks while serving as liaison between members, providers, and insurance partners. Support claims and billing inquiries, resolving escalated issues and assisting members with benefit and network questions to improve satisfaction.
CHClaims Specialist
Cigna Healthcare
Nov 2021 - May 2023 (1 year 6 months)
Managed high-volume inbound calls to resolve member inquiries, explained benefits, and processed claims while ensuring HIPAA compliance and high accuracy. Recognized for simplifying complex benefit details and maintaining detailed claims documentation.
Patient Care Representative
CVS Caremark
Jan 2017 - Dec 2021 (4 years 11 months)
Updated and documented member information and ensured timely updates on mail-order prescriptions, providing front-line support for insurance and pharmacy-related questions. Maintained accurate records to improve fulfillment and member communication.
Patient Care Rep
Benevis
Jan 2010 - Dec 2014 (4 years 11 months)
Delivered customer support for dental patients and staff, maintained patient information, scheduled appointments, and improved patient retention through timely follow-up and service coordination.
Education
Degrees, certifications, and relevant coursework
MCMiami Dade College
Associate of Arts, Business Administration and Management
2009 - 2011
Completed an Associate of Arts in Business Administration and Management at Miami Dade College from August 2009 to May 2011.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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