Rebecca Perdomo

As a Customer Care Representative, I triage calls from members, providers, and third parties, update EMR systems, and provide detailed information about plans and benefits. I maintain quality assurance standards and participate in team projects and meetings.

In my role as a Pharmacy Experience Agent, I handled incoming calls, updated patient profiles, and assisted with various pharmacy-related tasks including order placements and insurance inquiries. I also participated in team meetings.

As a Medical Biller and Administrative Assistant, I managed medical billing for No Fault and Workers Comp claims, performed insurance verifications, and provided front desk support while training new staff.

In this role, I verified information with insurance companies and patients, sorted office mail, and processed payments while maintaining patient documentation and preparing paperwork for arbitration.

As a Pharmacy Technician, I processed prescription orders, assisted customers, managed cash register duties, and organized prescription medications while verifying insurance information.