Oladipupo Omotunde
@oladipupoomotunde
I resolve healthcare, pharmacy, insurance, and billing concerns with clear, respectful member support.
United StatesWhat I'm looking for
At CVS Health, I support customers with prescription, insurance coverage, health benefits, payment, billing, and service concerns, guiding each call toward the appropriate resolution.
Previously at Centene Corporation, I helped health-plan members understand benefits, claims, eligibility, participating providers, and required follow-up. I investigate concerns, document cases thoroughly, and coordinate with specialized internal teams when needed.
Across healthcare and pharmacy support environments, I bring 7+ years of steady problem-solving, de-escalation, customer education, and reliable follow-through in fast-moving service settings.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CVS Health
Mar 2022 - Present (4 years 6 months)
Respond to customer calls involving prescriptions, insurance coverage, health benefits, payments, and service concerns. Assist with prescription-related questions, clarify insurance and benefit questions, research billing and payment concerns, manage complaints, and maintain accurate documentation.
Supported health-plan members with questions about benefits, claims, eligibility, participating providers, and other plan-related concerns. Investigated claims-related inquiries, assisted with provider-related questions, addressed complaints, and documented member contacts thoroughly.
Education
Degrees, certifications, and relevant coursework
Project Management Institute
Project Management Professional, Project Management
Project Management Professional certification obtained in 2023.
Microsoft
Microsoft Office Specialist (Excel), Microsoft Office
Microsoft Office Specialist (Excel) certification obtained in 2022.
University of Abeokuta
Bachelor of Science, Physical Science
Bachelor of Science in Physical Science from the University of Abeokuta.
G-Suite Training, G-Suite
G-Suite training completed.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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