Alyssa Campos
@alyssacampos
Passionate professional with extensive experience in customer service and leadership.
United StatesWhat I'm looking for
I am a passionate and classically trained professional with extensive experience in customer service, team leadership, and operations management. My career has been marked by a proven ability to build strong client relationships and lead high-performing teams. I am bilingual in English and Spanish, which enhances my ability to connect with diverse clients and colleagues.
Currently, I serve as a Client Support Specialist at Automatic Data Processing (ADP), where I process payroll for clients and ensure data integrity while providing exceptional client support. My previous roles, including Team Manager at Alorica and Restaurant Manager at Subway, have equipped me with the skills to manage operations effectively and resolve escalated issues efficiently. I am committed to delivering excellence and optimizing organizational success.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Automatic Data Processing (ADP)
Jan 2024 - Present (1 year 5 months)
Processed accurate payroll for clients and ensured data integrity, providing phone and case-based client support including escalation handling. Collaborated with internal teams to resolve complex client issues and maintained detailed records for case management processes.
Sales Representative
Teleperformance
Sep 2023 - Present (1 year 9 months)
Assisted customers with OnStar safety and security features, promoting upsell opportunities to maximize client trial conversions. Troubleshot service issues to ensure high customer satisfaction.
Team Manager
Alorica
Nov 2021 - Present (3 years 7 months)
Supervised and mentored a team of 20–24 customer service agents, leading coaching sessions and tracking performance metrics (AHT, quality, sales) to improve team KPIs. Managed timekeeping, employee records, and program-specific goals, while handling escalated customer calls and participating in client calibration sessions.
Restaurant Manager
Subway
Apr 2019 - Present (6 years 2 months)
Oversaw daily restaurant operations and staff performance, training front-of-house staff and implementing service protocols. Controlled food, labor, and operational costs to optimize profitability, ensuring compliance with health and safety standards.
Education
Degrees, certifications, and relevant coursework
El Paso Community College
Completed 33 semester hours of college-level coursework. This foundational study contributed to general academic development.
Northwest Early College High School
High School Diploma
Obtained a High School Diploma in May 2018. This credential signifies completion of secondary education requirements.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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