Adriana User
@adrianauser9
I improve customer experiences and operational accuracy through escalations, team coaching, and menu data management.
MexicoWhat I'm looking for
At America To Go, I manage menu information across internal systems, resolve data discrepancies, and keep operational information accurate for customers, partners, and internal teams.
I've progressed from Customer Service Representative to Customer Service Lead and Customer Service Supervisor, handling high-volume inquiries, complex escalations, order and account concerns, and cross-functional issue resolution. At Freshly, I coached representatives, monitored team performance, and supported daily customer service operations.
I bring 10+ years of customer service, retail, leadership, and operations experience, with hands-on use of Zendesk, Oracle, CRM systems, Google Workspace, and Microsoft Office.
Experience
Work history, roles, and key accomplishments
Menu Management Specialist
America To Go
Jan 2023 - Present (3 years 7 months)
Manage and maintain menu information across internal systems, ensuring accuracy, consistency, and timely updates. Review menu data, process changes, and support internal teams with menu-related requests.
Education
Degrees, certifications, and relevant coursework
Rio Salado College
2013 - 2014
Attended Rio Salado College from 2013 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
United StatesJob categories
Skills
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