Jorge Bermudez
@jorgebermudez
I resolve national-account service issues, train clients, and coordinate business needs across internal teams.
United StatesWhat I'm looking for
At ADP, I support national-account clients by resolving timekeeping, pay code, product interface, and related service issues. I also train clients to use ADP Time and Attendance products effectively.
I coordinate with internal teams to discuss and execute client business needs, combining product knowledge with timely, professional customer support.
My background in high-volume hospitality strengthened my ability to deliver personalized service, manage competing priorities, answer questions, and provide recommendations while supporting daily operations.
Experience
Work history, roles, and key accomplishments
HCM Time and Attendance Service Consultant
Feb 2023 - Jun 2026 (3 years 4 months)
Resolved client issues involving timekeeping, pay codes, and product interfaces while providing professional customer support. Assisted clients with training on ADP Time and Attendance products and coordinated with internal teams to execute business needs.
Lead Team Member
Zaza Cuban Diner
Aug 2022 - Feb 2023 (6 months)
Coordinated with management on day-to-day activities related to associate tasks and store operations. Managed product shipments, inventory, and nightly cash drawer and credit card sales counts.
Server
The Cowfish at Universal Orlando's City Walk
Feb 2021 - Aug 2022 (1 year 6 months)
Generated an average of $2,200 in sales per shift while providing attentive and efficient service in a high-volume environment. Delivered personalized service while managing multiple tables and coordinating with kitchen and front-of-house staff.
Server
Miller's Ale House
Aug 2019 - Feb 2021 (1 year 6 months)
Generated an average of $1,000 in sales per shift while providing attentive and efficient service. Delivered personalized service while managing multiple tables and coordinating with kitchen and front-of-house staff.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associate of Science, STEM – Aerospace Engineering
Earned an Associate of Science in STEM with a focus on Aerospace Engineering and an Associate of Arts in General Studies.
Valencia College
Associate of Arts, General Studies
Earned an Associate of Arts in General Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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