Looking for a job

Tashina Casanova

@tashinacasanova

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I am a results-driven customer service leader with 12+ years' experience in operations and team management.

United States

Message

What I'm looking for

I seek a remote or on-site role at a growth-focused company where I can lead teams, improve processes, and deliver exceptional client support while advancing into broader operations leadership.

I am a resourceful, results-driven professional with over 12 years of combined experience in manufacturing and customer service, including three years in leadership. I advance team performance by scheduling and coordinating workloads, triaging escalations, and delivering quota and performance analysis that improve efficiency.

I have supported teams of 15–20 members, operated industrial equipment, and maintained strict quality and compliance standards. I’m seeking a remote or on-site role with a growth-focused organization where I can apply my communication, problem-solving, and client-support expertise.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor & Floor Support

Transworld Systems Inc

Jul 2021 - Jun 2024 (2 years 11 months)

Promoted from front-line agent to supervisor supporting a 15–20 member team; scheduled shifts, triaged escalations, and delivered quota and performance analysis that improved team efficiency and client satisfaction.

Team Leadership Scheduling Performance Analysis Escalation Management client support CRM Reporting Time Management

Customer Service Representative

Hire Dynamics

Oct 2020 - Jul 2021 (9 months)

Handled high-volume client inquiries and service scheduling, managed account adjustments and billing corrections, and assisted agents with complex requests to ensure timely resolution.

Scheduling Account Adjustments Billing Correction CRM Documentation Client Communication

Machine Operator

Herman Miller

Jul 2017 - Sep 2020 (3 years 2 months)

Operated and monitored industrial equipment in a fast-paced production environment, maintained quality standards and compliance, and applied problem-solving to meet detailed specifications.