Tashina Casanova
@tashinacasanova
I am a results-driven customer service leader with 12+ years' experience in operations and team management.
What I'm looking for
I am a resourceful, results-driven professional with over 12 years of combined experience in manufacturing and customer service, including three years in leadership. I advance team performance by scheduling and coordinating workloads, triaging escalations, and delivering quota and performance analysis that improve efficiency.
I have supported teams of 15ā20 members, operated industrial equipment, and maintained strict quality and compliance standards. Iām seeking a remote or on-site role with a growth-focused organization where I can apply my communication, problem-solving, and client-support expertise.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor & Floor Support
Transworld Systems Inc
Jul 2021 - Jun 2024 (2 years 11 months)
Promoted from front-line agent to supervisor supporting a 15ā20 member team; scheduled shifts, triaged escalations, and delivered quota and performance analysis that improved team efficiency and client satisfaction.
Customer Service Representative
Hire Dynamics
Oct 2020 - Jul 2021 (9 months)
Handled high-volume client inquiries and service scheduling, managed account adjustments and billing corrections, and assisted agents with complex requests to ensure timely resolution.
Machine Operator
Herman Miller
Jul 2017 - Sep 2020 (3 years 2 months)
Operated and monitored industrial equipment in a fast-paced production environment, maintained quality standards and compliance, and applied problem-solving to meet detailed specifications.
Education
Degrees, certifications, and relevant coursework
Eldorado High School
High School Diploma, General Studies
Completed High School Diploma at Eldorado High School in Las Vegas, NV in 2005.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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