Open to opportunities

Alyssa Ann Subayno

@alyssaannsubayno

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Customer-focused content moderator and team trainer.

Philippines

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What I'm looking for

I am seeking roles in moderation, training, or customer experience where I can lead teams, improve processes, and ensure policy compliance while continuing to grow professionally.

I am a results-driven professional with hands-on experience in content moderation, customer service, and team leadership. I have led training initiatives and managed sensitive content while ensuring strict policy compliance.

At LizardBear Tasking I led training programs that improved team efficiency by 90% and collaborated with cross-functional teams to drive operational improvements. I bring strong communication and multitasking skills honed through customer-facing roles.

Previously, as a Customer Service Representative at Alorica, I resolved complex customer inquiries and consistently achieved high satisfaction by applying effective problem-solving techniques. I am proficient in Microsoft Office, Windows OS, and software troubleshooting.

I am committed to continuing professional growth in training, moderation, and customer experience roles where I can apply my conflict-resolution and multimedia skills to improve team performance and compliance.

Experience

Work history, roles, and key accomplishments

Content Moderator

LizardBear Tasking

Nov 2021 - Dec 2025 (4 years 1 month)

Led training initiatives that improved team efficiency by 90% and managed sensitive content to ensure policy compliance while collaborating with teams to drive process improvements.

Content Moderation Training Development Compliance Team Leadership Microsoft Office Windows OS Communication

Customer Service Representative

Alorica

Feb 2019 - Nov 2021 (2 years 9 months)

Resolved complex customer inquiries to achieve high satisfaction levels, applying strong communication, multitasking, and problem-solving skills for efficient solutions.