Alyssa Ann Subayno
@alyssaannsubayno
Customer-focused content moderator and team trainer.
What I'm looking for
I am a results-driven professional with hands-on experience in content moderation, customer service, and team leadership. I have led training initiatives and managed sensitive content while ensuring strict policy compliance.
At LizardBear Tasking I led training programs that improved team efficiency by 90% and collaborated with cross-functional teams to drive operational improvements. I bring strong communication and multitasking skills honed through customer-facing roles.
Previously, as a Customer Service Representative at Alorica, I resolved complex customer inquiries and consistently achieved high satisfaction by applying effective problem-solving techniques. I am proficient in Microsoft Office, Windows OS, and software troubleshooting.
I am committed to continuing professional growth in training, moderation, and customer experience roles where I can apply my conflict-resolution and multimedia skills to improve team performance and compliance.
Experience
Work history, roles, and key accomplishments
Content Moderator
LizardBear Tasking
Nov 2021 - Dec 2025 (4 years 1 month)
Led training initiatives that improved team efficiency by 90% and managed sensitive content to ensure policy compliance while collaborating with teams to drive process improvements.
Resolved complex customer inquiries to achieve high satisfaction levels, applying strong communication, multitasking, and problem-solving skills for efficient solutions.
Education
Degrees, certifications, and relevant coursework
ICCT Colleges
Bachelor of Science in Business Administration, Business Administration
Completed Bachelor of Science in Business Administration at ICCT Colleges, Rizal, focusing on business fundamentals and administrative practices.
San Isidro Elementary School
Alternative Learning System, Alternative Learning System
Completed the Alternative Learning System program at San Isidro Elementary School in Rizal.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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