Open to opportunities

Janna Joseph Daño

@jannajosephdao

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Customer service professional skilled in communication, moderation, and Microsoft Office.

Philippines

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What I'm looking for

I seek a collaborative role in customer service or moderation where I can apply my communication skills, learn, and grow professionally.

I am a customer service professional with experience in onboarding and content moderation at established BPO firms. I have worked as a Customer Service Representative III in an onboarding department and as a Content Moderator, developing strong communication, patience, and attention-to-detail while supporting team objectives.

I am proficient with Microsoft Word, PowerPoint, and Excel, a fast learner who is trainable and collaborative, and I aim to continue growing my skills in customer-facing and moderation roles within a supportive organization.

Experience

Work history, roles, and key accomplishments

Content Moderator

Alorica

Dec 2023 - Nov 2025 (1 year 11 months)

Moderated content and enforced platform policies for Alorica from December 2023 to November 2025, maintaining quality standards and timely review metrics.

Content Moderation Enforcement Communication Microsoft Word Microsoft Excel Attention To Detail Fast Learner Patience

Customer Service Representative

Qualfon Philippines Inc.

Nov 2021 - Nov 2023 (2 years)

Served in the onboarding department handling customer service tasks and support processes from November 2021 to November 2023, ensuring smooth new-hire integration and client-facing communication.