kristina libres
@kristinalibres
Dedicated customer service representative with strong moderation skills.
PhilippinesWhat I'm looking for
I am a motivated professional with experience in customer service and content moderation. My recent role at Alorica as a Content Moderator allowed me to develop a keen eye for detail while ensuring compliance with policies and guidelines. I take pride in maintaining up-to-date moderation standards and effectively communicating with my team to resolve issues.
Prior to that, I worked as a Customer Care Representative at Legato Health Technology, where I honed my problem-solving skills by addressing insurance claims and providing accurate information to clients. My background also includes various roles in hospitality, where I developed strong interpersonal skills and the ability to work efficiently under pressure.
Experience
Work history, roles, and key accomplishments
Content Moderator
Alorica
May 2022 - Jun 2023 (1 year 1 month)
Reviewed and moderated user content to ensure compliance with policies and guidelines. Maintained up-to-date moderation guidelines and coordinated with team leaders for policy updates. Created appeals for incorrectly tagged policies.
Customer Care Representative I
Legato Health Technology
Sep 2021 - Feb 2022 (5 months)
Handled customer queries regarding claims and insurance, resolved issues, and verified caller identities. Provided the best resolutions while ensuring compliance with HIPAA regulations.
Front Desk/Receptionist
BFCDorm Inc.
Jun 2019 - Nov 2020 (1 year 5 months)
Assisted guests and tenants through various communication channels. Managed inventory and performed administrative tasks including filing and ordering supplies.
Barista
Starbucks Coffee
May 2018 - Aug 2018 (3 months)
Engaged with customers, prepared beverages, and promoted new products. Ensured customer satisfaction through effective communication and service.
Kitchen Crew and Frontliner
Berde Restaurant
Jun 2017 - Nov 2017 (5 months)
Managed inventory, assisted in food preparation, and communicated with customers. Suggested sales strategies and organized food supplies.
Education
Degrees, certifications, and relevant coursework
Lyceum of the Philippine University
Bachelor of Science in International Hospitality Management, Culinary Arts
2013 - 2017
Studied Culinary Arts and Kitchen Operation, focusing on various aspects of culinary skills, kitchen management, and food preparation techniques.
Integrated Montessori Center
High School Diploma, General Studies
2009 - 2013
Completed secondary education with a focus on general studies, preparing for higher education and vocational training.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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