ABAnne Nicole Barbosa
@annenicolebarbosa
Customer service professional skilled in voice support and content moderation.
PhilippinesWhat I'm looking for
I am a results-driven customer service representative and content moderator with hands-on experience in voice support and policy-based content review. I consistently achieved high CSAT scores, maintained excellent attendance, and met productivity and quality targets while upholding confidentiality and data privacy standards.
Detail-oriented and adaptable, I excel at managing high-volume workloads, resolving customer issues efficiently, and applying strong communication, active listening, and time-management skills. I bring experience with CRM systems, content moderation policy compliance, and a commitment to maintaining quality under pressure.
Experience
Work history, roles, and key accomplishments
Content Moderator
TaskUs
Jan 2024 - Jan 2026 (2 years)
Reviewed and evaluated user-generated content for policy compliance, flagged inappropriate or sensitive material, and met productivity and quality targets while maintaining data privacy.
Customer Service Representative
Alorica
Jan 2023 - Jan 2024 (1 year)
Handled inbound calls for a voice account, resolved customer issues efficiently, consistently achieved high CSAT scores, and maintained accurate documentation in internal systems.
Education
Degrees, certifications, and relevant coursework
Marikina High School
Senior High School, Accountancy, Business, and Management (ABM)
2021 - 2023
Completed Senior High School with a focus on Accountancy, Business, and Management (ABM) between 2021 and 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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