keanu martinez
@keanumartinez
Highly organized individual with strong customer service skills.
What I'm looking for
I am a highly organized and motivated professional with a strong work ethic and excellent communication skills. My experience spans various roles in customer service and content moderation, where I have honed my ability to multitask efficiently and thrive in fast-paced environments. I take pride in my problem-solving skills and my commitment to providing the highest level of customer service.
In my recent role as a Content Moderator at Alorica Philippines, I was responsible for screening user-generated content to ensure compliance with platform standards. My previous experience in customer service roles has equipped me with the ability to manage inquiries effectively, address complaints, and ensure customer satisfaction. I am eager to learn new skills and take on new challenges, making me a reliable asset to any team.
Experience
Work history, roles, and key accomplishments
Content Moderator
Alorica Philippines
Dec 2022 - Nov 2024 (1 year 11 months)
Responsible for screening all user-generated content on the platform to ensure compliance with community standards and guidelines. Monitored, reviewed, and removed inappropriate content in real-time.
Customer Service Contact
Cohere Outsourcing Ph, Inc
Jan 2022 - Nov 2022 (10 months)
Managed customer inquiries related to travel and bookings, scheduled tours and activities, ensuring a high level of customer satisfaction.
Customer Service Representative
Aldesa BPO
Mar 2021 - Dec 2021 (9 months)
Handled customer complaints and inquiries, answered inbound calls, and ensured complete customer satisfaction while helping customers understand the products and services offered.
Education
Degrees, certifications, and relevant coursework
Cebu Institute of Technology - University
Bachelor of Science, Hotel Management
2013 - 2018
Studied various aspects of hotel management including customer service, restaurant management, and hospitality operations.
Cebu Institute of Technology - University
High School Diploma, General Education
2002 - 2012
Completed primary and secondary education, focusing on foundational skills and knowledge necessary for further studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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