keanu martinezKM
Open to opportunities

keanu martinez

@keanumartinez

Highly organized individual with strong customer service skills.

Philippines
Message

What I'm looking for

I am looking for a role that challenges me and allows for growth.

I am a highly organized and motivated professional with a strong work ethic and excellent communication skills. My experience spans various roles in customer service and content moderation, where I have honed my ability to multitask efficiently and thrive in fast-paced environments. I take pride in my problem-solving skills and my commitment to providing the highest level of customer service.

In my recent role as a Content Moderator at Alorica Philippines, I was responsible for screening user-generated content to ensure compliance with platform standards. My previous experience in customer service roles has equipped me with the ability to manage inquiries effectively, address complaints, and ensure customer satisfaction. I am eager to learn new skills and take on new challenges, making me a reliable asset to any team.

Experience

Work history, roles, and key accomplishments

AP

Content Moderator

Alorica Philippines

Dec 2022 - Nov 2024 (1 year 11 months)

Responsible for screening all user-generated content on the platform to ensure compliance with community standards and guidelines. Monitored, reviewed, and removed inappropriate content in real-time.

AB

Customer Service Representative

Aldesa BPO

Mar 2021 - Dec 2021 (9 months)

Handled customer complaints and inquiries, answered inbound calls, and ensured complete customer satisfaction while helping customers understand the products and services offered.

Education

Degrees, certifications, and relevant coursework

Cebu Institute of Technology - University logoCU

Cebu Institute of Technology - University

Bachelor of Science, Hotel Management

2013 - 2018

Studied various aspects of hotel management including customer service, restaurant management, and hospitality operations.

Cebu Institute of Technology - University logoCU

Cebu Institute of Technology - University

High School Diploma, General Education

2002 - 2012

Completed primary and secondary education, focusing on foundational skills and knowledge necessary for further studies.

Tech stack

Software and tools used professionally

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