John Paul Silvano
@johnpaulsilvano
Experienced content moderator and QA professional driving accuracy and compliance.
PhilippinesWhat I'm looking for
I am an experienced content moderation and quality assurance professional with four years in moderation and over a year in QA, focused on ensuring platform safety and policy compliance. I have a strong track record of maintaining accuracy above 95%, conducting audits, coaching teams, and contributing to process improvements that increased moderation efficiency by 10%.
I bring disciplined attention to detail, analytical decision-making, and collaborative problem-solving across cross-functional teams. I am motivated to grow into leadership, refine moderation workflows, and help organizations scale consistent, high-quality content governance.
Experience
Work history, roles, and key accomplishments
Quality Assurance Representative
Alorica
Jul 2022 - Jul 2025 (3 years)
Led quality assurance for content moderation, conducting audits and coaching teams, and contributed to process improvements that increased moderation efficiency by 10%. Escalated complex cases and maintained high accuracy in moderation decisions.
Content Moderator
Alorica
Sep 2020 - Jul 2022 (1 year 10 months)
Reviewed user-generated content to enforce community guidelines and legal standards, maintained >95% accuracy, escalated harmful content, and collaborated cross-functionally to improve moderation workflows.
Content Moderator
Wipro
Jun 2018 - Sep 2020 (2 years 3 months)
Reviewed and evaluated user-generated content to ensure compliance with platform policies, achieved >95% accuracy in moderation decisions, escalated policy-violating content, and contributed to guideline refinement.
Education
Degrees, certifications, and relevant coursework
Cebu Eastern College
Bachelor's Degree, Hotel and Restaurant Management
2017 - 2018
Completed coursework toward a Bachelor's degree in Hotel and Restaurant Management at Cebu Eastern College from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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